Faq
Frequently Asked Questions (FAQ)
Have a question? Find quick answers below. If you don't see what you're looking for, contact us at +923000218988 or through our Contact Us page.
PRODUCTS & QUALITY
Q: What types of instruments does KT Surgico sell?
A: KT Surgico offers over 1,100 surgical, dental, and orthopedic instruments. Our product range includes surgical instruments (forceps, scissors, needle holders, clamps, retractors, ENT tools, micro surgery kits), dental instruments (extraction forceps, scalers, root elevators, orthodontic tools, hollowware, implant instruments), orthopedic instruments (retractor sets, orthopedic screws, intramedullary nail sets, eye instrument sets), and laparoscopic instruments.
Q: Are your instruments made from genuine German stainless steel?
A: Yes. All KT Surgico instruments are manufactured from high-grade German stainless steel, ensuring superior durability, corrosion resistance, and full compatibility with standard autoclave sterilization cycles. Our steel meets international quality benchmarks required for medical-grade instruments.
Q: Are your instruments CE marked or FDA registered?
A: KT Surgico manufactures instruments for international export. Buyers are responsible for ensuring that imported instruments comply with the medical device regulations applicable in their country or region, including FDA regulations in the USA or CE marking requirements in the EU. Please contact us for documentation support specific to your requirements.
Q: Do you offer custom or special-order instruments?
A: Yes. We manufacture custom instrument sets for hospitals, medical schools, and procurement agencies. Please contact our team with your specifications and required quantities, and we will provide a custom quote and estimated production timeline.
ORDERING & PAYMENT
Q: How do I place a wholesale order?
A: You can register for a wholesale account directly on ktsurgico.us to access wholesale pricing. Alternatively, contact us via phone or WhatsApp at +923000218988 to discuss your requirements, pricing, and minimum order quantities.
Q: What payment methods do you accept?
A: We accept secure online payment through our website checkout. For wholesale and bulk orders, please contact us directly to discuss payment options including bank transfer and other methods suited to large transactions.
Q: Is it safe to pay on your website?
A: Yes. ktsurgico.us uses SSL encryption to protect all transactions. Payment is processed through secure, PCI-DSS-compliant payment gateways. We do not store your credit card information on our servers.
SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Yes. KT Surgico ships worldwide, including to the United States, United Kingdom, European Union, Middle East, Australia, Canada, and many other countries. We have been exporting globally since 1986.
Q: How long does shipping take?
A: Orders are processed within 2-5 business days. Estimated delivery times are 7-14 business days for the USA, 8-16 business days for the UK, 10-18 business days for Europe, and 7-12 business days for the Middle East. Delivery times may vary due to customs clearance or local postal conditions.
Q: Is free shipping available?
A: Yes. KT Surgico offers free standard shipping on all eligible orders over $99 USD. Check individual product pages or your cart for free shipping eligibility.
Q: Can I track my order?
A: Yes. Once your order is dispatched, you will receive a tracking number via email. You can use this number on the carrier's tracking portal to monitor your shipment in real time.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns on unused, unsterilized instruments in original packaging within 30 days of delivery. Items that have been used or sterilized cannot be returned. For full details, please visit our Return & Refund Policy page.
Q: What if I receive a damaged or wrong item?
A: Please contact us within 7 days of receiving your order with photos of the issue and your order number. We will promptly arrange a free replacement or full refund, including any applicable shipping costs.
Q: Can I exchange an instrument for a different size?
A: Yes, exchanges for different sizes or variations are accepted within 30 days of delivery, subject to stock availability and provided the item has not been used or sterilized. Contact us to initiate an exchange.
ABOUT KT SURGICO
Q: How long has KT Surgico been in business?
A: KT Surgico was founded in 1986. We have over 38 years of experience in manufacturing and exporting premium surgical, dental, and orthopedic instruments to healthcare professionals worldwide.
Q: Where is KT Surgico located?
A: KT Surgico is based in Pakistan, which is one of the world's leading hubs for the manufacturing and export of precision surgical instruments. We serve customers globally from our manufacturing facility.
Q: Do you participate in medical exhibitions?
A: Yes. KT Surgico regularly participates in international medical exhibitions and trade fairs to showcase our latest products and connect with healthcare professionals and distributors worldwide. Visit our Exhibitions page to learn more.
Q: How can I contact KT Surgico?
A: You can reach us by phone or WhatsApp at +923000218988, through our Contact Us page at ktsurgico.us/contact-us, or via our social media channels on Facebook, Instagram, LinkedIn, and Twitter.